After Sale
Any product you buy from CARSPA has a 3-year warranty period. Once the quality problem occurs due to non-human damage factors within the warranty period, we will give you the following four after-sales service methods.
Door to Door
When we can’t fix the problem through conventional methods, or can’t determine the cause of the problem through remote communication，We will send a professional technical team to your area to repair the problem.
Remote Guidance
When we determine the cause of the problem through remote communication, and the problem can be repaired by conventional methods，We will send the key components of the product to your area by logistics, and help you repair the product through remote guidance.
Factory Repair
When we can’t fix the problem through conventional methods, or can’t determine the cause of the problem through remote communication，You can send the damaged goods back by logistics, we will inspect and repair them in the factory, and send them to you again after the completion.
Discount Compensation
When we determine that the product you purchased has a large number of quality problems caused by non-human damage factors within the warranty period,If you do not need us to provide repair services, we will reduce your next order of goods by 1% of the total amount as discount compensation to you.
